SINGLE ENTRY POINT FOR USER EXCHANGE & RETURNS

We remove friction created by requiring the order number (which is often hard to find / can create friction in the user journey when considering initiating an exchange).

• Combined landing page that creates a single entry point for consumers from which they can specify if they are performing a return or an exchange

• Design supports initiating returns / exchanges with using either (mobile) phone number OR email as the key identifier to move from the Landing page to selecting the action <exchange|return>

• Single point of entry to take action <exchange|return> should require only one variable for identification, not two (since we'll use account verification as another way to implement security)

• Design includes mobile phone number authenticated by SMS code and supports an alternative verification code if phone number code not possible)

• Elevate details about our returns / exchanges policy on the landing page where